Trust & Safety

Your safety is our priority

Safety by design

Risk scoring

Every Co – renting booking is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.

Watchlist

While no screening system is perfect, globally we run hosts and tenants against regulatory, terrorist, and sanctions watchlists.

Preparedness

We run safety workshops with hosts and leading local experts and encourage hosts to provide tenants with important local information.

Secure payments

Our secure platform ensures your money gets to the host — that’s why we ask you to always pay through Co – renting and never wire money or pay someone directly.

Scam prevention

Always pay and communicate directly through the Co – renting website. As long as you stay on Co – renting throughout the entire process — from communication, to booking, to payment — you’re protected by our multi-layer defense strategy.

Safety

Every home and every experience on Co – renting is unique

Here are a few ways you can help make sure your experiences goes as smoothly as possible

Search & book with confidence

Get exactly what you’re looking for by taking advantage of our many search filters, like price, home type, and amenities. Found a listing you like? Be sure to read the host’s profile and listing or experience description thoroughly—paying special attention to the amenities, house rules or trip requirements, and the cancellation policy.

Read the ratings & reviews

Look through feedback from past tenants to help find the right place for you. You’ll see ratings on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback about the experience. Tenants can only leave a review after they’ve stayed with that specific host, so you know the feedback you’re seeing is based on certain experiences.

Get your questions answered

Our secure messaging tool is a safe and easy way for you to ask a potential host any questions you have about their home or experience before you book. After booking, you can also message your host to coordinate check-in and stay in touch throughout your trip.

Always communicate & pay on Airbnb

Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process — from communication, to booking and payment. You should never be asked to wire money, provide credit card information or otherwise pay a host directly. If you are, please report it to us immediately.

Do a safety check

Once you’ve arrived at your home, make sure you know where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit or fire extinguisher is, don’t hesitate to ask your host. It’s always better to be prepared.

Research local alerts & warnings

Whether you’re staying with Co – renting or not, it’s always a good idea to research your destination ahead of time, and check with your local embassy in case there are any travel warnings or special requirements.

We’re here for you 24/7

If you arrive at a home and something’s not quite right, reach out to us. We’re standing by 24/7 to help with things like rebooking assistance and refunds or reimbursements.

Sharing your space with someone you’ve never met can feel like a leap of faith

Here’s how you can help ensure your hosting experience.

Set clear expectations

Your listing should let potential tenants know about the unique features and amenities of your home. Even small details like the number of flights, of stairs to your front door can help make sure tenants get a happy time with you.

Set tenants requirements

Every tenants is asked to provide their full name, date of birth, phone number, email address, and payment information to Co – renting before booking. Home hosts also have the option to require guests to provide Co – renting with a government ID before booking their listing.

Read profiles & reviews

If you want to know more about a tenant before accepting their booking request, check out their profile or read reviews from past hosts. Hosts and guests can only review each other after a booking is complete, so you know the feedback you’re reading is based on certain experiences.

Get to know your guest in advance

Our secure messaging tool gives you the chance to get to know with tenants and answer or ask any questions that come up before or during the stay. Messaging is also a great place to coordinate things like check-in or provide local recommendations.

Keep safety info & equipment handy

It’s important to equip your home and your guests with the safety essentials they might need during their stay. This includes things like a working smoke and carbon monoxide detector, a fire extinguisher, a first aid kit, and information on how to get in touch with local authorities.

We’re here for you 24/7

In the rare event that a problem occur, our team is available 24/7 to support you and your tenants — all you have to do is reach out. We offer things like rebooking assistance, refunds and reimbursements to help make things right.