These policies and standards apply to your access and use of the Co – renting Platform in addition to our Terms of Service and Payments Terms of Service.
Co - renting, at its core, is an open community committed to bringing the world closer together by fostering meaningful, shared experiences among people from all parts of the world. Our community includes millions of people from virtually every country on the globe. It is an incredibly varied community, drawing together individuals of different cultures, values, and norms.
The Co – renting community is committed to build a world where people from every background feel welcome and respected, no matter how far they have traveled from home. This commitment rests on two foundational principles that apply both to Co - renting’s hosts and guests: Equality. Our shared commitment to these principles enables every member of our community to feel welcome on the Co -renting platform no matter who they are, where they come from, how they worship, or whom they love. Co – renting recognizes that some jurisdictions permit, or require, distinctions among individuals based on factors such as national origin, gender, marital status or sexual orientation, and it does not require hosts to violate local laws or take actions that may subject them to legal liability. Co – renting will provide additional guidance and adjust this nondiscrimination policy to reflect such permissions and requirements in the jurisdictions where they exist.
While we do not believe that one company can mandate harmony among all people, we do believe that the Co – renting community can promote empathy and understanding across all cultures. We are all committed to doing everything we can to help eliminate all forms of unlawful bias, discrimination, and intolerance from our platform. We want to promote a culture within the Co – renting community — hosts, guests and people just considering whether to use our platform — that goes above and beyond mere compliance. To that end, all of us, Co – renting employees, hosts and guests alike, agree to read and act in accordance with the following policy to strengthen our community and realize our mission of ensuring that everyone can belong, and feels welcome, everywhere.
Equality – We are consider all the tenants to be equal no matter who they are, where they come from, how they worship, or whom they love. We welcome tenants of all backgrounds with authentic hospitality and open minds. Joining Co - renting, as a host or tenants, means becoming part of a community of inclusion. While hosts are required to follow all applicable laws that prohibit discrimination based on such factors as race, religion, national origin, and others listed below, we commit to do more than comply with the minimum requirements established by law. By connecting people from different backgrounds, Co – renting fosters greater understanding and appreciation for the common characteristics shared by all human beings and undermines prejudice rooted in misconception, misinformation, or misunderstanding.
If a particular listing contains language counter to this nondiscrimination policy, the host will be asked to remove the language and affirm his or her understanding and intent to comply with this policy and its underlying principles. Airbnb may also, in its discretion, take steps up to and including suspending the host from the Co – renting platform.
To help keep our community safe and trusted, we’ve published our standards and expectations for all hosts and travelers.
We developed these standards based on our extensive experience interacting with members of the Co – renting community. These standards are intended to gather together our existing policies into a single framework that will help members of the Co - renting community better understand what to expect from us and what we expect of them.
Each enforcement decision is the result of careful and detailed work by a team of experts devoted to ensuring we make the right call. Our responses to violations of these policies have been and will continue to be based on the seriousness of the issue. We will strive to take the circumstances of each situation into account when reaching our enforcement decision, but we have limited discretion in our response to serious violations of the policies.
Our enforcement teams are made up of dedicated professionals, but they’re still human. So, in rare cases, enforcement decisions may be incorrect. If you disagree with a decision we’ve made, you can contact us and we’ll re-review the decision carefully. The definitions of the standards and expectations themselves aren’t subject to review.
We’re always learning and growing and the standards and expectations will evolve over time. Make sure to review the standards if you have any questions about a particular situation.
By posting content in public areas on Co – renting, you agree to accept to these guidelines and all other Co – renting policies. We reserve the right to remove any content, in whole or part, that violates these guidelines, our Terms of Service, our Community Standards, or for any other reason at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate the account(s)in question.
You can report the content directly or contact us to report content that appears to violate these guidelines. The following content is never allowed on Airbnb:
-Content created purely for the purpose of advertising or other commercial content, including company logos, links, or company names
-Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner
-Content that endorses or promotes illegal or harmful activity, or that is profane, vulgar, obscene, threatening, or harassing
-Content that is discriminatory (review our Nondiscrimination Policy for more info)
-Attempts to impersonate another person, account, or entity, including a representative of Co – renting
-Content that is illegal or that violates another person’s or entity’s rights, including intellectual property rights and privacy rights
-Content that provides specific details or outcomes of an Co – renting investigation
-Content that is sufficient to identify a listing’s location or other content that may pose a personal safety risk to an Co – renting community member
The following are violations specific to the type of the content on Co - renting:
Listing titles that do not serve the purpose of providing information relevant to the listing type, style, or experience Listing titles that include symbols or emojis
Listings and profiles that provide fraudulent, false, misleading, or deceptive details
-Content that is off-topic, doesn’t ask a question, or doesn’t offer knowledge in response to a question as part of a larger discussion
Trolling or repeatedly targeting community members
-Reviews that do not represent the author’s personal experience or that of their travel companions
-Reviews incentivized by a promise for payment, additional services, or a discounted rate
-Reviews motivated by a threat of extortion (review our Extortion Policy for more info)
Reviews are a way for Co – renting tenants and hosts to share their experiences with the community. Any attempt to use reviews or review responses to force a user to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it. This policy applies to situations including, but not limited to:
-Tenants threatening to use reviews or ratings in an attempt to force a host to provide refunds, additional compensation, or a reciprocal positive review.
-Hosts requiring a tenant to leave a positive review or rating, or to revise a review in exchange for a partial or full refund, or reciprocal review. Hosts also can’t offer a free or discounted stay in exchange for a guest revising an existing review.
-Hosts asking a guest to take specific actions related to a review in exchange for a resolution to a dispute between the parties.
This policy does not prohibit:
-A tenant from contacting a host with a problem prior to leaving a review.
-A host from asking a tenant to leave an honest positive review or rating reflecting a positive experience.
-A host or tenants from revising a review within the time constraints for revision.
Hosts and tenants cannot edit reviews after they are published.
By posting a review, you agree to follow all Co – renting guidelines and policies, including the Extortion Policy, which Co – renting may enforce at our sole discretion. Failure to do so may result in the restriction, suspension or termination of your Co – renting account.
If you think you've experienced extortion, please contact us.
We ask everyone who uses Co – renting for a few pieces of information before they book on Co – renting. Tenants need to have this info completely filled out before they can make a reservation request. This info helps make sure hosts know who to expect, and how to contact the tenants.
Co - renting’s requirements for tenants include:
-Confirmed phone number
-Agreement to house rules
Tenants are encouraged, but not required, to have a profile photo. Hosts won’t see tenants’s real email addresses, even after they book. Instead, hosts will see a Name when they get messages from tenants.
To help create comfortable, reliable home for tenants, we ask all hosts to meet four basic requirements for each listing:
-Provide essential amenities: This includes toilet paper, soap, linens/sheets, and at least one towel and pillow per booked tenants
-Be responsive: Maintain a high response rate by replying to booking inquiries and reservation requests within 24 hours.
-Accept reservation requests: Make guests feel welcome by accepting requests whenever you’re available.
-Maintain a high overall rating: Guests like to know they can expect a consistent level of quality, no matter where they book.
Your performance is tracked against the average level of performance for all hosts on Airbnb. Listings that consistently fall below the average could be subject to penalties.
To help operate the Co – renting platform, we charge a service fee to hosts and tenants when a booking is confirmed.
The host service fee for homes is normally 10%, but may be higher for hosts who have a Strict cancellation policy. This fee is calculated from the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding Co – renting fees and taxes) and is automatically deducted from the payout to the host.
The tenant service fee for homes is mostly 10% of the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding Airbnb fees and taxes) and is calculated using a variety of factors—these include the reservation subtotal, the length of the stay, and characteristics of the listing. In general, the service fee gets lower as the reservation cost gets higher. Tenants see this fee on the checkout page before they book a reservation. If Co – renting is required to collect VAT, the service fee and VAT amounts will be combined on the checkout page, which could make the service fee appear to be higher than 10%.
Depending on the laws of the jurisdiction involved, VAT may be charged on top of the host and tenant service fee. The service fee will include these VAT charges when applicable.