Hospitality

We want to give you instruction so you know what’s expected and can afford a 5-star stay every time you share your place.

We ask all hosts to meet our basic qualifications: overall rating, response rate, cancellations and acceptance of reservations. Beyond the basics, you’ll also get reviewed by guests who stay with you.

Qualifications

To help create happiness, decent stays for guests, all homes and hosts must meet basic qualifications.

Be responsive

Responding promptly when guests reach out shows that you’re an attentive and mindful host. How frequently and quickly you respond to reservation requests and booking inquiries is measured by your response rate. We request hosts to respond to these types of messages within 24 hours.

Accept reservation requests

No guest fancy to have to send 4 or 5 requests to find an available place so we expect that if your place is free, most requests will be accepted. Make sure your listing’s calendar reflects the days you’re able to host. This way you’re more likely to get reservation requests that you can actually welcome your tenant. You can use your availability settings to block time off between bookings, or to prevent requests for same-day reservations or reservations too far in the future.

Avoid cancelling on guests

We take cancellations seriously and ask all hosts to avoid cancelling on guests. Their living plans depend on it! You’ll be subject to penalties, including financial penalties, if you cancel a confirmed booking. We ask that you avoid canceling confirmed bookings unless there are extenuating circumstances. So be careful before publishing your booking calendar.

Get positive reviews

Guests like to know they can assume a consistent level of quality, no matter where they book. After a certain time at the place, guests will review their experience with you, which is one of the ways we classify you as a host. Your overall rating is your average review score from all the guests you’ve hosted.

As a host, you’ll have an opportunity to rate guests too. Base on their cleanliness, politeness, and communication. Your feedback helps us ensure that guests are treating the homes they stay in as if they were their own. Guests who are consistently flagged by hosts may be subject to penalties.

Getting good reviews from guests

We’ve found that hosts who get good reviews tend to focus on five things: cleanliness, essential amenities, accurate listing details, a smooth check-in, and warm communication.

Cleanliness

Tenant will expect the clean and tidy space they see in your listing photos. Make sure you give yourself enough time to clean before greeting, especially when you have back-to-back bookings. Tenant will have the chance to rate the cleanliness of your place, and the average of your ratings will show on your listing page. If you consistently receive low cleanliness ratings, you may be subject to penalties.

WHAT’S EXPECTED

Clean every room tenant can access, especially bedrooms, bathrooms, and the kitchen Make sure that there’s no hair, dust, or mold on surfaces and floors

Perform turnover between each stay:

-Provide fresh linens/sheets and towels for guests

-Empty trash, food, and leftover items from previous tenants

Tips

Space out your bookings to give yourself more time to prep between tenants. You can update your reservation preferences to block a night or two before reservations Charge a cleaning fee and use the extra money to pay for cleaning supplies or hire a professional cleaning service Leave cleaning supplies in your space so your tenants can take care of spills and accidental messes

Essential amenities

We recommend all hosts provide the essential amenities so tenants will have what they need to be comfortable and have a good time staying.

-Toilet paper

-Soap

-Linen/sheets

-Pillow

Accurate listing details

Setting the right expectations before a trip can contribute to a better experience for both you and your guests. You can help travelers decide if your space meets their needs by providing clear info and must-know details like whether you allow pets. A detailed listing and profile helps attract the guests who are looking for a place just like yours.